Delivery & Returns

DELIVERY

Delivery is charged at £4.95.

Deliveries are made the next working day for orders placed before 12pm Monday to Thursday. Orders placed after 12pm on a Thursday may not arrive until Monday. Orders placed after 12pm on a Friday may not arrive until Tuesday. Free delivery is available for orders over £50.

Next Day delivery is available for UK mainland only. Delivery to the following postcodes may take up to 4 days: AB30-38, AB45-56, FK17-21,G83, HS1-9. IM (all), IV (all), KA27-28, KW0-99, PA20-99, PH17-33, PH34-99, TR21-25, ZE (all), Highlands and Islands.

Delivery is not available to the following locations:

  1. Delivery to overseas, BFPO addresses, Guernsey & Jersey and PO Boxes are not available
  2. Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Brunei, Bulgaria, Burundi, Cambodia, Central African Republic, Chile, China, Colombia, Republic of Congo, The Democratic Republic of Congo, Costa Rica, Croatia, Cuba, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, Eritrea, Estonia, Finland, Georgia, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Haiti, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Jamaica, Jordan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Mali, Malta, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Myanmar (Burma), New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

 

We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions, restrictions imposed as a result of a pandemic, or labour disputes at the delivery service providers that we use. In the unusual event that we are unable to deliver your order within thirty days of the date of your order, we will let you know this. At that point you will have the option to cancel your order or to agree to continue with it, and we will then dispatch the item if and when it becomes available.

If you have not received the goods by their expected date for arrival then please let us know as soon as possible.

If you have ordered multiple items, we may deliver the goods in several instalments but will not make extra delivery charges for this.

Delivery will be complete once we have delivered the goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at). If no-one is available at the address to take delivery we will leave you a note to this effect, in which case you should contact us to re-arrange delivery. If you fail to contact us to re-arrange delivery with the period specified by us or fail to take delivery on the re-arranged date then the products may be returned to our warehouses. If that happens then we reserve the right to charge you for the additional costs that we may incur as a result and to cancel your order.

The goods become your responsibility once delivery has been completed.

You must comply with all applicable laws and regulations of the country to which you ask us to deliver goods. We will not be liable or responsible if you break any such laws or regulations.

RETURNS PROCESS

Please contact us if you would like to return all or part of your order, remembering to state your order number. Where you are making a warranty return then please include all of the details set out in the warranty section.

You have 30 days from when your order is delivered.

Please try as far as possible to take care opening your goods and removing the outer transit packaging. Take extra care when opening bags and boxes with scissors as you may damage the contents. If you are able to return them in the original packaging, this may save you having to buy alternative packaging in order to return the goods.

Until goods are returned to / collected by us, you have a legal obligation to retain possession of the goods and to take reasonable care of them while they are in your possession.

All refunds will be made to the payment method which you originally used to purchase the goods.

 

Returns should be sent to:

Jaguar Land Rover Limited / Unipart

Webshop Returns Bay 29
Unipart House
Garsington Road
Oxford
OX4 2PG
United Kingdom